The aim of this policy is to ensure that the collection and use of information in the conducting of our business complies with the Federal Legislation requirements and satisfies all reasonable expectations of those with whom we engage and communicate, that we respect and treat their information provided to us, for the purposes for which it was intended.
Collection of Personal Information
The type of personal information that we collect from you will depend upon what dealings you have with us. If you are comfortable in providing us with your personal information, then we are able to provide more enhanced services and products.
Use and Disclosure of Personal Information
We only use and disclose personal information for the purpose which was either specified, or reasonably apparent, to you at the time you provide the information. We may use or disclose your information for related purposes for which you would reasonably expect it to be used.
Sharing Information with Other Organisations
Some circumstances may require us to disclose your information to our contractors and service providers, but only to the extent necessary to operate our business or to provide you with the products and/or services you have requested.
There may be occasions whereby your information is requested by an authorised third party or we believe that it is necessary;
Security of Personal Information
We make all reasonable endeavours to protect your personal information securely against unauthorised use and access. Your personal information will be recorded, amended and used only by authorised personnel who are required to keep your information confidential.
All reservations must be guaranteed with a credit card.
Credit card details will be confirmed at check in. If the card holder is not going to be present please contact us to be sent a credit card authorisation form. This will need to be filled in and returned to us in order for us to charge the card.
The Lenna of Hobart reserves the right to cancel reservations due to declined credit cards.
Property Cancellation Policy
We have a 24 hour cancellation policy, cancellation advice is required by 2.00pm hotel time 24 hours prior to the bookings arrival date. Cancellations made after this time will be charged a cancellation fee equal to one night accommodation.
This applies to all room reservations and packages excluding advance purchase,Penthouse bookings & bookings that include the 31st of December.
There are no cancellations/refunds or amendments available for Advance Purchase bookings.
Penthouse Bookings: Cancellation advice is required 7 days prior to the bookings arrival date. Cancellations made within 7 days of check in or failure to arrive for your reservation will incur a cancellation fee equal to one night accommodation. For stays that include a Friday and/or Saturday night, there is a cancellation fee of 2 nights accommodation.
Cancellations or amendments to bookings that include New Years Eve are not accepted after December 1 and payment is non refundable.