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Our Privacy Policy

The aim of this policy is to ensure that the collection and use of information in the conducting of our business complies with the Federal Legislation requirements and satisfies all reasonable expectations of those with whom we engage and communicate, that we respect and treat their information provided to us, for the purposes for which it was intended.

Collection of Personal Information
The type of personal information that we collect from you will depend upon what dealings you have with us. If you are comfortable in providing us with your personal information, then we are able to provide more enhanced services and products.

Use and Disclosure of Personal Information
We only use and disclose personal information for the purpose which was either specified, or reasonably apparent, to you at the time you provide the information. We may use or disclose your information for related purposes for which you would reasonably expect it to be used.

Sharing Information with Other Organisations
Some circumstances may require us to disclose your information to our contractors and service providers, but only to the extent necessary to operate our business or to provide you with the products and/or services you have requested.

There may be occasions whereby your information is requested by an authorised third party or we believe that it is necessary;

• because it is required or authorised by law
• to assist a law enforcement agency or agency responsible for national security in the performance of its functions
• to protect our rights or property or those of any member of the public; or
• to lesson a serious threat to a person’s health or safety.

Security of Personal Information
We make all reasonable endeavours to protect your personal information securely against unauthorised use and access. Your personal information will be recorded, amended and used only by authorised personnel who are required to keep your information confidential.

All reservations must be guaranteed with a credit card.

Credit card details will be confirmed at check in. If the card holder is not going to be present please contact us to be sent a credit card authorisation form. This will need to be filled in and returned to us in order for us to charge the card.

• Bookings will require full accommodation payment on arrival at the Hotel. Personal Identification must be presented on arrival.
• Advance Purchase room type bookings require payment at the time of booking & there are no refunds or amendments available.
• Bookings that include New Years Eve will require a deposit of one night at the time of booking. The balance is then payable by the 1st of December. Cancellations, refunds & amendments are not available after the 1st of December for bookings that include NYE.

• Lenna Penthouses are offered conditional upon private accommodation use only, social and corporate entertainment, functions and activities are not permitted.
• Lenna Penthouses do not accommodate infants/children from 0 to 12 years of age.
• The first nights accommodation fee is charged to the supplied credit card at the time of reservation. The balance of the accommodation is payable upon check in.
• Cancellation advice is required 7 days prior to the bookings arrival date.  Cancellations made within 7 days of check in or failure to arrive for your reservation will incur a cancellation fee equal to one night accommodation.  For stays that include a Friday and/or Saturday night, there is a cancellation fee of 2 nights accommodation.
• Lenna of Hobart reserves the right to decline or cancel reservations at our discretion, at any time.
• Check in time is 2.00pm on the day of arrival.
• Check out time is 11.00am on the day of departure.
• Penthouse bookings that include a Friday or Saturday night require a minimum stay of two (2) nights.

The Lenna of Hobart reserves the right to cancel reservations due to declined credit cards.

Property Cancellation Policy

We have a 24 hour cancellation policy, cancellation advice is required by 2.00pm hotel time 24 hours prior to the bookings arrival date. Cancellations made after this time will be charged a cancellation fee equal to one night accommodation.

This applies to all room reservations and packages excluding advance purchase,Penthouse bookings & bookings that include the 31st of December.

There are no cancellations/refunds or amendments available for Advance Purchase bookings.

Penthouse Bookings: Cancellation advice is required 7 days prior to the bookings arrival date.  Cancellations made within 7 days of check in or failure to arrive for your reservation will incur a cancellation fee equal to one night accommodation.  For stays that include a Friday and/or Saturday night, there is a cancellation fee of 2 nights accommodation.

Cancellations or amendments to bookings that include New Years Eve are not accepted after December 1 and payment is non refundable.